Telecommunications

Lead the expansion in the telecom industry with DX education

DX Challenges in the Telecom Industry

1
We need to ensure enterprise-wide DX capabilities for continued growth and expansion outside of telecom.
2
You need a game-changing customer experience improvement strategy based on your accumulated customer data.
3
As a national infrastructure, it is essential to ensure the safety and stability of the telecommunications network.

4
As 'AI talent acquisition' is one of the key technologies for 6th generation mobile communication (6G), it is necessary to develop in-house AI talent.

How to utilize Elice's DX Solution

1Elice DX Solution can be utilized in the following ways

Telecom equipment anomaly detection project training using telecom data

Project Based Learning (PBL), which leverages data from telecom infrastructure, allows trainees to work on projects that solve real-world problems by experimenting with different anomaly detection methods for time series data through hands-on programming.

Customer VoC text data analysis training

This natural language data analysis training course uses text data collected from real customer service centers to help you accurately analyze customer feedback and improve your service based on it.

Train product recommendation algorithms using IPTV viewing history data

In the age of content overload, algorithms that recommend products based on customer preferences play a crucial role. Trainees can learn about data analysis, machine learning, and more while gaining a deeper understanding of the nature of in-house data by using customer IPTV viewing data to provide personalized services.

Run a company-wide SW empowerment coding challenge

Through a variety of challenges and team project-based challenge training, we make it fun for employees new to coding to build their software skills.

Explore our use cases & outcomes

Discovering new business models through the utilization of customer data

We planned customized service ideas by analyzing customer service usage patterns and thoroughly examined the feasibility of the proposed business initiatives.

Development of in-house data-driven solutions by employees from liberal arts backgrounds

Developed a solution that maps frequent rental car accident locations by integrating in-house data and external APIs, contributing to the improvement of departmental performance by providing valuable information to customers.

Successful completion of enterprise-wide DX training for over 2,000 employees

Even employees from liberal arts backgrounds, who were distant from IT or coding, significantly improved their digital capabilities, proving to be valuable assets in practical work.

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New material of dreams, artificial intelligence to find at once

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Medical Treatment

AI, the Future Beneficiary Essential Digital Transformation in the Healthcare Industry.

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Finance

Financial Industry Revolutionizes Customer Experience with Digital Transformation

#Work automation #Work efficiency #Capacity evaluation #Big data analysis